The Council’s Customer Service Charter Policy outlines the Council’s service standards and complaints management protocol.
If customers feel Council has not met its standards, they are encouraged to contact the Customer Service Coordinator on
All complaints can be lodged in writing to the Chief Executive Officer, Devonport City Council, PO Box 604, Devonport, 7310 or via email – council@devonport.tas.gov.au The complaint will be referred to a senior officer of Council, who will review and investigate the circumstances of your complaint and keep you informed of progress and outcomes. For further information, please refer to Council’s Complaint Handling Policy.
Alternatively, you can submit an online enquiry or complaint via our Customer Request System: Click on the link HERE